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Customer Support Specialist

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Customer Support Specialist

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Customer Support Specialist

Montway Bulgaria is the European branch of Montway Inc., a leading innovator in the U.S. auto transport industry. Since its founding in 2016, Montway Bulgaria has played a crucial role in the company's remarkable 1000% growth over the past three years, thanks to its cutting-edge IT solutions and seamless customer service.

Specializing in vehicle relocation, Montway connects customers with carriers and supports major auto manufacturers like Volkswagen, General Motors, Chrysler, and Nissan. With a pioneering auto transport portal integrated with top automakers, Montway offers instant, customized shipping quotes through its advanced rate calculator.

Operating across three countries - USA, Bulgaria, and Macedonia - Montway employs over 200 people dedicated to delivering high-quality software and logistics solutions through continuous innovation and collaboration.

                                                                                          
About The Role
As a Customer Support Specialist at Montway, you will play a vital role in ensuring smooth communication and support for our customers and carriers. Your responsibilities will include:

  • Acting as the main point of contact between customers and carriers assigned to deliver vehicles.
  • Handling inbound calls, text messages, and emails related to auto transport quotes, booking confirmations, pick-up and delivery updates, billing, and order changes.
  • Providing accurate information on pricing, delivery status, and resolving issues promptly.
  • Entering data into the CRM system for processing orders, accessing previous orders, providing quotes, shipment instructions, and delivery updates.
  • Researching and addressing customer inquiries.
  • Offering suggestions to improve customer service operations and enhance processes.


What We're Looking For

  • Fluency in English (written and spoken).
  • Excellent communication, problem-solving, and organizational skills.
  • Strong attention to detail and ability to prioritize tasks in a dynamic environment.
  • Strong interpersonal skills and refined telephone communication.
  • Flexibility to work variable shifts, including evenings, weekends, and holidays.
  • Previous experience in customer support/sales is a plus.
  • High School diploma.


Additional Information

  • Shifts on US working hours (CST)
  • Flexible hybrid work model after 6th month in the company - 70% from the office, 30% work from home

 
What We Offer

  • A competitive compensation package.
  • Comprehensive additional health insurance.
  • Opportunities for professional growth through training, seminars, and team events.
  • A collaborative and inclusive work environment fostering innovation and teamwork.
  • Referral bonus program, along with team-building activities and corporate events.
  • 50% sponsored sports card to encourage a healthy work-life balance.
  • Food vouchers.
  • New baby bonus.


Interested in this role? 

Send your CV in English and be part of a team that values innovation, collaboration, and excellence. 

 

J! InfoRequestSessionProfileQueries33
19MBMemory Usage1.03sRequest Duration
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  • SELECT `m`.`id`,`m`.`title`,`m`.`module`,`m`.`position`,`m`.`content`,`m`.`showtitle`,`m`.`params`,`mm`.`menuid` FROM `k26uj_modules` AS `m` LEFT JOIN `k26uj_modules_menu` AS `mm` ON `mm`.`moduleid` = `m`.`id` LEFT JOIN `k26uj_extensions` AS `e` ON `e`.`element` = `m`.`module` AND `e`.`client_id` = `m`.`client_id` WHERE ( ( (`m`.`published` = 1 AND `e`.`enabled` = 1 AND `m`.`client_id` = :clientId AND `m`.`access` IN (:preparedArray1,:preparedArray2)) AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= :publishUp)) AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= :publishDown)) AND (`mm`.`menuid` = :itemId OR `mm`.`menuid` <= 0) ORDER BY `m`.`position`,`m`.`ordering`376μs1.91KBParams/libraries/src/Cache/Controller/CallbackController.php:52Copy
  • SELECT `name`,`element` FROM `k26uj_extensions` WHERE `type` = 'plugin' AND `folder` = 'finder' AND `enabled` = 1281μs656B/administrator/components/com_finder/src/Helper/LanguageHelper.php:138Copy
  • SELECT `title` FROM `k26uj_finder_taxonomy` WHERE `parent_id` = 1 AND `state` = 1 AND `access` IN (1,5)176μs584B/administrator/components/com_finder/src/Indexer/Taxonomy.php:325Copy
  • SELECT `a`.`id`,`a`.`asset_id`,`a`.`title`,`a`.`type`,`a`.`execution_rules`,`a`.`state`,`a`.`last_exit_code`,`a`.`locked`,`a`.`last_execution`,`a`.`next_execution`,`a`.`times_executed`,`a`.`times_failed`,`a`.`priority`,`a`.`ordering`,`a`.`note`,`a`.`checked_out`,`a`.`checked_out_time`,`uc`.`name` AS `editor` FROM `k26uj_scheduler_tasks` AS `a` LEFT JOIN `k26uj_users` AS `uc` ON `uc`.`id` = `a`.`checked_out` WHERE `a`.`state` = :state AND `a`.`next_execution` <= :now ORDER BY `a`.`title` desc214μs3.2KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:422Copy
  • SELECT `a`.`id`,`a`.`asset_id`,`a`.`title`,`a`.`type`,`a`.`execution_rules`,`a`.`state`,`a`.`last_exit_code`,`a`.`locked`,`a`.`last_execution`,`a`.`next_execution`,`a`.`times_executed`,`a`.`times_failed`,`a`.`priority`,`a`.`ordering`,`a`.`note`,`a`.`checked_out`,`a`.`checked_out_time`,`uc`.`name` AS `editor` FROM `k26uj_scheduler_tasks` AS `a` LEFT JOIN `k26uj_users` AS `uc` ON `uc`.`id` = `a`.`checked_out` WHERE `a`.`state` = :state AND `a`.`locked` IS NOT NULL ORDER BY `a`.`title` desc185μs5.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:422Copy