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Remote Customer Care Specialist with German and English

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

YOUR RESPONSIBILITIES:

  • Respond to and resolve a wide variety of consumer queries by phone or email;
  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
  • Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • Proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

  • Has very good command of spoken German (level C1);
  • Has very good command of spoken English (at least level B2);
  • Experience in a contact center or customer facing role is beneficial;
  • Can adapt quickly to changes in products, process and technology;
  • Has proven track record of excellent attendance and time-keeping;
  • Has good computer literacy.

FOUNDEVER™ OFFERS YOU:

  • Competitive remuneration scheme;
  • Working schedule: Shifts available between Monday – Sunday, (24/7)
  • Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • Opportunities for a long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Work from home.

Месторабота: Дистанционна

Кандидатствй тук: https://www.jobs.bg/job/7747530