Sensata Technologies (NYSE: ST) is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. We design and manufacture devices that help satisfy the world’s growing need for safety, energy efficiency and a clean environment in global automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine markets.

We are a rapidly growing $ 3.3 billion business with operations and business centers in 13 countries and over 22,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.

We pride ourselves on being a leading global company with strong, local decision making and innovative, complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.

Summary:

• The IT Support Engineer is responsible for the overall end user support including various systems and services, coordinating environment changes as needed by multiple Business-Critical Units and provide assistance for internal IT clients.
• Responsibilities include the planning of actions/milestones, the coordination of the small initiatives/projects and efforts of team members and third-party contractors, diagnose and troubleshoot software or hardware problems. The IT Support Engineer responsibilities include resolving minor network issues, configuring operating systems and using remote desktop connections to provide immediate support.

WHAT TO EXPECT?

• Organize all activities related to system administration
• Organize term requirements of systems operations and administration are included in the overall information systems planning of the organization
• Key participant in the installation, maintenance, configuration and integrity of computer software
• Collaborate with implementing the operating system enhancements that will improve the reliability and performance of the system
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Provide prompt and accurate feedback to IT customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with IT clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain relationships with clients
• Take ownership of end user issues reported and seeing problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose and troubleshoot technical issues, including account setup and network configuration.

Technical knowledge and skills:

• Understanding of IP/ Ethernet/ WAN based Networks
• Knowledge of best practices pertaining to Service Provider/ Enterprise LAN/ WAN designs networking background
• Broad line of Cisco network devices including different models of switches, routers, firewalls, VPN, Wi-Fi, ACS and VoIP solutions.
• Ability to manage Windows DNS, knowledge of different DNS record types and ability to identify and implement Microsoft best practices as they relate to global AD deployment.
• A working knowledge of Microsoft Windows Active Directory administration and architecture design.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software

WHO IS THE PERFECT FIT?

• A university degree
• Good communication skills
• Customer and result orientation
• Strong organization, planning and time management skills to achieve results
• Ability to work under pressure and prioritize
• Experience in IT Engineering and user support area, ideally with experience in both infrastructure and application management
• Experience within an international, fast moving and complex environment is a must.
• Prior experience with change management is a plus

BENEFITS TO JOIN SENSATA:

• Competitive compensation package
• Individual career path - management and technical career growth, enhanced by learning and development program, customized trainings and certification
• Flourish careers and grow as part of a global company
• Experience in working with various global teams in multicultural environment
• Committees by interests and culture activities
• Healthy work environment – medical insurance and sport cards
• Corporate social responsibility (CSR programs)
• Corporate events and team buildings.

System administrator, SENSATA TECHNOLOGIES BULGARIA Ltd.  Вижте визитка на компанията Месторабота Ботевград; Постоянна работа; Пълно работно време

Кандидатствай:

https://www.jobs.bg/job/5629500