Информация за работна оферта SUPPORT ENGINEER 12-hour shifts Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория ИТ - Адм. дейности и продажби
Работно време Пълно работно време
Публикувано 01/31/2023
Минимално образование Университет
Завършено образование
Минимален опит 2 години
Статут на работна оферта
Начало на публикуване 01/31/2023
Край на публикуване 02/17/2023
Кратко представяне
We at SEEBURGER attune business partnerships and integrate processes globally and across organizational barriers.
With more than 10,000 satisfied customers worldwide and over 35 years of experience, SEEBURGER is a true market leader in the world of business-to-business integration software. SEEBURGER offers a central platform and data disk for secure, reliable data transfer and an automatic integration of all business processes. Whether integrating with external business partners or internal applications, SEEBURGER has the right solutions, both in the Cloud & on-premise. Founded in 1986 in Bretten, Germany, SEEBURGER operates 11 subsidiaries worldwide covering Europe, Asia and North America.

Our CUSTOMER SERVICE & SUPPORT team provides unique service and support to SEEBURGER On-premise customers worldwide. Now they are welcoming a highly motivated:

SUPPORT ENGINEER *12-hour shifts


Our Customer Service and Support team takes on the role of 24/7 EDI/B2B application support for our clients and consultants. Their (and quite soon your) special craft in brief:
  • Actively collaborate on SEEBURGER Support Services "Remote Management" and "Trading Partner Service", including monitoring of customer systems, error clearing and implementation of change requests
  • Support our customers and their trading partners on technical queries regarding EDI data transfer
  • Analyze process errors and configuration, system and application logs and coordinate the solution with the customer
  • Improve the operation of SEEBURGER solutions in close collaboration with our customers and consultants through appropriate problem management
  • For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
  • Work closely with Support Service and Cloud Support teams, Consulting teams, Account and Project Managers

  •  A team player who enjoys the freedom of working on a 24/7 flexible schedule
  • Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
  • BA/MA in information technology, business information technology or related
  • Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases
  • A proactive and open minded individual with clean-cut client focus and structured approach
  • A quick and analytical thinker with good communication skills and emotional intelligence
  • Very good level of English


  • Become part of our dynamic Customer Service & Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
  • 250 + new teammates in long-distance running | flat hierarchies | versatile tech setting
  • Close mentorship and shadowing paced with your own professional agenda
  • Hybrid working model, 20+5 days off, Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport expenses covered, internal trainings, professional conferences etc.

Sounds appealing? 
Market yourself with a CV - We would love to SEE you!


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Месторабота: София