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Информация за работна оферта Remote customer care advisor with German and English Late / Night Shifts, Информация за фирмата
Лице за контакти Весела Лачева
Поща career@swu.bg
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория Консултантски услуги
Работно време Подходящо за студенти
Публикувано 11/21/2023
Изисквания
Минимално образование Университет
Завършено образование
Минимален опит По-малък от година
Статут на работна оферта
Начало на публикуване 11/21/2023
Край на публикуване 12/10/2023
Място
Кратко представяне

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

 

YOUR RESPONSIBILITIES:

  • Respond to and resolve a wide variety of consumer queries by phone or email;
  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
  • Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
  • Proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

  • Has very good command of spoken German (level C1);
  • Has very good command of spoken English (at least level B2);
  • Experience in a contact center or customer facing role is beneficial;
  • Can adapt quickly to changes in products, process and technology;
  • Has proven track record of excellent attendance and time-keeping;
  • Has good computer literacy.

FOUNDEVER™ OFFERS YOU:

  • Competitive remuneration scheme;
  • Working schedule: Monday – Sunday [Monday – Friday: 16:30 PM – 08:00 AM; Saturday – Sunday: 24/7;
  • Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • Opportunities for a long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Work at home opportunity.

Our package
includes:

  • Sport cards
  • Food vouchers
  • Additional health
    insurance
  • Discounts across
    various stores
  • Track training
    program
  • Career
    opportunities

 

Предпочитани умения

Месторабота: Изцяло дистанционна работа

Кандидатствай:   https://www.jobs.bg/job/7146002