Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk. 

At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions.In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.


Your Role and Responsibilities

• Provide technical support assistance to customers and IBM technical personnel on multiple products, subsystems and/or systems in the High Availability product environment
• Seek and exchange information and concepts to ensure complete understanding of details related to problem incident or request and ensure problem record is complete and correct
• Use in-depth technical knowledge, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem cause and solution alternatives, and to determine most likely cause(s) and solution(s)
• Communicate action plan to the customer or IBM representative as appropriate
• Recommend and implement new or improvements to existing technical support tools, procedures, and processes. Viewed as a technical expert, contribute to department attainment of organizational objectives and high customer satisfaction

Willingness to work during EMEA working hours


What we offer

• Company-paid training and certifications
• Work in a team with leading specialists
• Competitive remuneration package
• Diverse job role structure giving opportunities for growth within the team.
• Hybrid working model with flexibility to work from home on a regular basis.
• A workplace in an open, friendly hi-tech environment
• Recognition awards
• Additional health coverage
• Special offers and discounts/ corporate badge program
• Did we mention free coffee, snacks?
• Eco friendly travelers are welcome to the office – parking places for bikers and monthly allowance for transportation are available to all employees
• Referral bonus program

Required Technical and Professional Expertise

• 1+ years of customer facing service or support skills and experience
• Bachelor’s Degree in Engineering, computer science or similar technical degree
• Technical aptitude with ability to understand and succinctly communicative value
• Basic knowledge of server hardware and operating systems
• Fluency in English – both written and verbal

Preferred Technical and Professional Expertise

• 2+ years of technical support experience
• Experience using and debug of Server Hardware and Hardware Firmware, Linux, AIX or IBM i operating systems; knowledge of Data center configuration, logging, network, performancе
• Fluency in other language (French, Italian, Spanish or German)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM will provide immigration and documents process support to all refugee status candidates.