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Информация за работна оферта
Ново!
Network Support Engineer Информация за фирмата
Лице за контакти Весела Лачева
Поща career@swu.bg
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория ИТ - Адм. дейности и продажби
Работно време Пълно работно време
Публикувано 11/24/2022
Изисквания
Минимално образование Университет
Завършено образование
Минимален опит 3 години
Статут на работна оферта
Начало на публикуване 11/24/2022
Край на публикуване 12/11/2022
Място
Кратко представяне

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

Work with the biggest and best names in technology. 

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts, training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What we’re looking for:

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

General responsibilities:

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Competences:

  • TCP/IP Experience
  • Routing and Switching Experience
  • Superior researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Prior customer service or support experience required
  • Passion for technology and learning
  • Fluent in English (both written and verbal)

You will get to enjoy:

  • Stable job and career development opportunities (training and certification);
  • Fully paid training;
  • Full-time job;
  • Hybrid position;
  • Attractive performance incentives;
  • Additional health insurance incl. Dental insurance;
  • Special discounts and benefits (food vouchers, Multisport card etc.);
  • Employee referral program.
  • No overnight shifts
  • Continuous training programs
  • Career development opportunities
  • Additional health insurance
    incl. dental package
  • Transportation allowance/card
  • Food vouchers

 

Предпочитани умения

Месторабота:София

Кандидатствай:https://www.jobs.bg/job/6599413