We're looking for a Microsoft Support Engineer with passion for technology to join our Cloud

Services Support Team.
We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
• Analyzing service performance issues
• Setting case priority depending on the client needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

• Are advanced in both German and English
• Have previous technical experience or relevant education
• Have excellent communication skills
• Are able to identify and understand clients’ needs
• Have the ability to present complex information in a simple way
• Are interested in specialization in various Microsoft services
• Are up for a fresh new challenge

What you can expect from us:

• Standard working hours Monday – Friday
• Competitive salary with performance-based bonuses
• Extensive initial training and onboarding
• Certification program for Engineers accepted worldwide
• Continuous training and upskilling program provided by local Subject Matter Experts (Coaches) or directly by the client
• Professional Development and Career Navigation programs to map out the steps in your development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more

Месторабота:София

Кандидатствай:https://www.jobs.bg/job/6611194