Currently we are looking for a Junior Service Desk Analyst to join the team of our client, a successful international company, based in Plovdiv.

In this role, you'll provide first level support to end internal users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps.

The main functions include:

• Respond to end-user requests, perform the first contact and initial analysis according the company procedures and standards.
• Categorise and prioritise customer tickets and take the proper actions in line with documented required standards.
• Take end-to-end ownership of submitted tickets, providing correct internal (IT backend) and external (users) contacts to ensure proper resolution and met established SLA.
• Assist in the resolution of IT support issues.
• Support IT services evolution submitting RFC and working with other IT functions to identify possible improvements in existing (or new) IT services.

Knowledge, Skills & Experience:

• IT related high education degree (Last year students are welcome too).
• Relevant experience is great advantage.
• Passion for technology.
• Fluency in English.
• Analytical and problem-solving skills.
• Very good communication.
• Specific competencies in Microsoft Active Directory, File & Printing Services and Microsoft Products Troubleshooting.
• Microsoft Certification is a plus.

If this position matches your future career plans and you do meet the requirements above, please do not hesitate to send us your detailed CV in English.