THE POSITION INCLUDES:
• Provides support and follow-up to partners with hardware, phone, or other identified IS support items or process issues.
• Diagnoses, repairs, installs and performs upgrades on all IS supported software and hardware according to Schreiber Foods’ standard operating procedures.
• Maintains communications with partners during the resolution process, while taking ownership of the issue.
• Utilizes the Service Management tool to enter, issues and requests. Updates until complete.
• Rolls out new processes, hardware or software.
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7-support for plant as needed.

STRATEGIC:
• Creates IS documentation for plant support processes that will make us successful in the future.
• Reviews incidents during which the procedures are not met and determines appropriate corrective action for partners failing to follow standard procedures.
• Participate in IT support and project activities across multiple European manufacturing plants
• Continuously look for and implements process and systems improvement opportunities

SUCCESSFUL CANDIDATE WILL HAVE:
• 5 years of experience in IS/sys admin area, preferably in production company
• Fluent English
• Reliability and responsiveness to employees of the company
• Ability to handle multiple tasks simultaneously and be able to prioritize tasks and projects based on business needs
• Mature interpersonal and communication skills;
• Very good coordinator skills.
• Assertive and analytical person, able to operate effectively in the context of a dynamic working environment
• Good knowledge in MS Server and network architecture

WHAT YOU GET:
• Opportunity to develop your ability to analyze and solve specific problems.
• Opportunity to work with people with diverse profiles and background
• Opportunity to work in Production environment

Месторабота: София

Кандидатствай: https://www.jobs.bg/job/6600047