Stratos Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

Perform miscellaneous duties and providing administrative support for the Information Technology department.

Primary Responsibilities:

• Manage Information Technology ticket requests via IT ticketing system and route requests to appropriate departmental resources
• Follow up on ticket statuses, updating tickets, and performing other related ticket management tasks
• Respond to queries sent to the Information Technology billing mailbox and directly from department managers
• Purchase approved mobile assets and maintain an accurate inventory of corporate mobile assets
• Process billing and invoicing requests from vendors and Information Technology staff
• Create purchase orders upon request
• Manage Information Technology managers credit card statements and expense reports
• Organize and maintain Information Technology vendor contracts to ensure proper renewals and cancellations
• Format information for internal and external communications, (policies, procedures, presentations, reports)
• Assist with organizing Information Technology appointments and travel arrangements
• Assisting and completing other projects and/or tasks as assigned

Required Qualifications:

• Excellent verbal, written, and presentation skills in English language
• Ability to work independently and proactively, while collaborating with internal and external teams
• Must be detailed oriented, dependable, have a strong work ethic and be able to respond to multiple types of communication channels.
• Must be proficient with standard office applications, (Outlook, Word, Excel, Acrobat

Preferred Qualifications:

• Associates degree or equivalent experience
• An understanding of invoicing procedures and Accounts Payable workflows
• Basic understanding of Information Technology workflows
• Experience supporting an Information Technology team

Hours: 40 hours/week - Monday to Friday.

Contract type: Labor contract with Stratos Support EAD

Only short-listed candidates will be contacted for an interview.

If you are interested in this position, please send us your CV in English.