Информация за работна оферта IT Service Desk / Help Desk Specialist, Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория ИТ - Адм. дейности и продажби
Работно време Пълно работно време
Публикувано 12/05/2022
Минимално образование Университет
Завършено образование
Минимален опит 3 години
Статут на работна оферта
Начало на публикуване 12/05/2022
Край на публикуване 12/25/2022
Кратко представяне

EOS Matrix Bulgaria is part of the EOS Group - one of the leading international providers of customized financial services. As a specialist in the evaluation and processing of receivables EOS deploys new technologies to offer its some 20,000 customers in 26 countries financial security through smart services. EOS Matrix Bulgaria is a leader in debt purchase and debt collection in the country with more than 15 years of experience in the field of receivables management.
For our office in Sofia we are looking to hire IT ServiceDesk / HelpDesk Specialist


  • Incident, Problem and participate in Change Management planning;
  • Monitoring health of IT Services;
  • Responsible for overall Users HW and Software through its lifecycle;
  • Create / Update User or Operational Documentation


  • Windows-based System administration experience (remote and onsite);
  • Experience in Desktop applications and Windows Desktop Environment (i.e. MS Office and Windows Desktops OSes);
  • Desktop/laptop installation and configuration;
  • Experience in Desktop HW maintenance and troubleshooting (PC, Notebooks, printers, scanners, etc.);
  • Strong experience in Active Directory - configuration and administration, Active Directory Groups, Group Policy Management and User Management;
  • Experience in PowerShell and/or BASH;
  • Experience with Network Configurations for requesting Firewall permissions;
  • Basic networking knowledge Switches, Routers, WIFI (DMZ, NAT, IPv4, VLANS, VPN);
  • VoIP telephony or Contact Center experience would be a great advantage;
  • Experience with Ticket System and ITIL;
  • Any Mac OS X, Linux knowledge would be an advantage;
  • Excellent communication skills and client orientation;
  • Excellent problem solving skills and logical thinking;
  • Well organized with proactive mindset;
  • Candidates must also be able to work any shift, holidays, and weekends if needed;
  • Working level of English – written and spoken.

Apply now!
We are waiting for your CV!
We're looking forward to meeting our next colleague :)

All documents will be kept in strict confidentiality. Only short-listed candidates will be invited for an interview. Thank you for your application!

Successful together

EOS Matrix is part of the EOS Group - one of the leading German financial investors and an expert in the processing of overdue receivables with nearly 7,000 employees worldwide.
We offer meaningful and diverse tasks in an innovative work environment. We strongly believe that everyone contributes with their work and we work in an environment of trust, respect and personal commitment.

What We Offer

  • Attractive remuneration and long term carrier opportunities
  • Hybrid workplace model
  • A friendly and supportive team of professionals
  • Social benefits, additional health insurance, a day-off on your birthday, Multisport card at preferential prices, team buildings and events and many more
  • An open and dynamic international working environment


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