#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:

• Active participation in all internal activities related to the engagement of all team-members and influencing the attrition in the company
• Conduct face-to-face onboard meetings with all new joiners
• Implementation and management of Corporate HR strategies, policies and projects
• Support the Payroll department and ensure the administration processes
• Provide information about the social benefits of the company
• Ensure regular meetings with the employees to explore their needs and well-being of the company, as well as give information about personal training needs, career development, CSR programs, etc.
• Handle retention conversations and provide retention options
• Conduct exit interviews with the leaving team members
• Ensure TIE team-members’ integration
• Monitor and control performance review process – perform changes in Salesforce, training, create reports as well as active participation in performance review meetings
• Update internal career page
• Participation in internal open positions interviews and feedback sessions with rejected agents

Qualifications and requirements:

• Relevant experience in HR field
• Excellent communication skills
• Have excellent communication skills and ability to understand and relate to people at all levels in the company
• Empathic personality, oriented toward providing advice, support and guidance
• Able to work well autonomously and cope with unclarified information
• Excellent PC skills, including MS Word, Excel, PowerPoint, Internet etc.
• A very good level of English

Our offer:

• Opportunities for growth and positive working environment
• Strong remuneration package and additional incentives
• A nice place to work with great international culture
• Supporting work-life balance
• Additional health insurance
• Continuous support and learning

We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives!

We are looking for you! Join our team in Plovdiv! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

HR Business Partner, TELUS INTERNATIONAL EUROPE / CALLPOINT NEW EUROPE  

Месторабота Пловдив; Постоянна работа; Пълно работно време; Езици: Английски

Kandidatstwaj: https://www.jobs.bg/job/4339323