Информация за работна оферта Customer Support Engineer - Entry Level Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория ИТ - Адм. дейности и продажби
Работно време Пълно работно време
Публикувано 02/02/2023
Минимално образование Университет
Завършено образование
Минимален опит 2 години
Статут на работна оферта
Начало на публикуване 02/02/2023
Край на публикуване 02/17/2023
Кратко представяне
PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

We are currently seeking entry level talent to join our global remote High Potential Entry Level program. This will be a great opportunity to kick-start your career with us.  The program will be from 3rd of April until the end of May.

As an entry level Customer Support Engineer, you will join our Customer Support team and be part of a global boot camp with participants from Bulgaria, France, Germany and the US. You will be engaged in group and self-trainings, different activities and work on various tasks with your global and local team as well as with your mentor and manager.

After the successful completion of the boot camp, you will have the opportunity to become a PROS employee on a permanent contract.

The customer support team serves as the “first interaction” of PROS with our customers. As a Customer Support Engineer you will focus on the customer service experience by identifying and resolving customer issues with PROS solutions, and documenting case resolution. You will be able to expand the customer’s ability to troubleshoot, resolve all systems problems within established time frames, manage customer needs, standardize and streamline processes, as well as capture data for strategic decision-making. 

 A Day in the Life of the Entry Level Customer Support Engineer:
  • Gain knowledge about our business and solutions;
  • Learn about and how our different departments work and collaborate;
  • Learn how to become a trusted advisor and to offer exemplary customer service;
  • Learn how to develop strong relationships with customers and partners through daily interactions;
  • Understand how to help the customer get most of our products;
  • Learn how to monitor the applications performance via dedicated tools;
  • Learn about SaaS, multitenancy and Cloud software;
  • Leverage best practices and contribute to our knowledge base (training materials, design templates, implementation packages, etc.).
About you:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
  • Bachelor’s or Master’s degree – completed or in progress, preferably in Information Technology, Computer Science, Mathematics, Software Engineering or equivalent;
  • Basic understanding of SQL and NoSQL;
  • Interest in working in Windows/Unix OS environments;
  • Interpersonal and communication skills;
  • Analytical and problem-solving skills;
  • Teamwork, integrity and relationship-building skills;
  • Time management skills;
  • Very good command of English – verbal and written.
It will be considered an advantage if you have further experience/knowledge in:
  • Any programming language and technologies;
  • Customer-facing context.
Why PROS? 

This is a unique opportunity to join the market-leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market. 

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible. 

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted and provided with feedback. Employment contracts shall be signed with PROS Bulgaria.


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Месторабота: София