Информация за работна оферта Content Moderator /or Customer Support with Italian Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория Консултантски услуги
Работно време Пълно работно време
Публикувано 05/16/2023
Минимално образование Университет
Завършено образование
Минимален опит 2 години
Статут на работна оферта
Начало на публикуване 05/16/2023
Край на публикуване 05/31/2023
Кратко представяне

Месторабота: София


Предпочитани умения


Are you ready to obliterate the status quo? Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.


As a Content Moderator, you will be responsible for analyzing and reviewing user profiles, images, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients while making a larger impact on society.


    Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations;
    Understand and remain up to date with client policies and the online community standards; resolve inquiries according to defined guidelines and procedures;
    Interpret and apply complex policies and guidelines to content; investigate and resolve issues regarding reported content;
    Review the reported content within agreed turnaround times and standards of quality;
    Coordinate with supervising departments for the timely management of content that violates our regulations; escalate issues outside the company policy;
    Ensure legal compliance and safety of content uploaded to the short video platforms;
    Develop, improve, and maintain standards for the security of online communities;
    Improve the content management strategy for the short video platforms;
    Serve as an advocate for the user community;
    In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.


    Good command of Italian;
    Good command of English;
    Ability to work on-site on a 24/7, 4x2 shift patterns as required;
    High-school graduate;
    Familiar with or actively engaged in social media and pop culture;
    Logical problem-solving skills and ability to multi-task;
    Ability to use Windows operating systems and navigate between various windows;
    Ability to work under pressure;
    Detail-oriented, proactive, professional;
    Quick learner, adaptable, and ready to learn new processes, concepts, and skills;
    Eagerness to achieve the monthly quantity and quality goals;


We Offer So Much More Than a Paycheck

    Relocation package? Check.
    Competitive salary? Check.
    Additional health insurance (incl. dental care)? Check.
    Sports card – Multisport? Check.
    Food vouchers (value of 60 BGN)? Check.
    Transport cards? Check.

But that’s just the start–here are a few more reasons to consider Alorica.

    Career development opportunities
    Extensive training programs
    Access to top-notch technologies and best practices
    Excellent working environment
    Company events
    24/7 access to counseling personnel

If you are interested, please send us your CV in English.

Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.