Информация за работна оферта Configuration Technician Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория Счетоводство, Одит, Финанси
Работно време Пълно работно време
Публикувано 12/06/2022
Минимално образование Университет
Завършено образование
Минимален опит 2 години
Статут на работна оферта
Начало на публикуване 12/06/2022
Край на публикуване 12/23/2022
Кратко представяне

HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

HCL also takes pride in its diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey

Job Summary

The CONFIGURATION TECHNICIAN is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone. Additionally, the Configuration Technician is also responsible for the physical repair, maintenance, and tracking of client equipment and operating within client Service Level Agreements and internal procedures.

Main Responsibilities:

  • Replicate and resolve customer issues in the software and hardware environment; including but not limited to defective part identification and physical replacement;
  • Prioritize the day’s repairs to ensure that all equipment is returned to users within each Client’s Service Level guidelines;
  • Complete all steps necessary to fully configure equipment for new hires and “rebuild” type repairs;
  • Prepare detailed repair orders for damaged or malfunctioning equipment prior to swap of client’s equipment;
  • Ensures repair procedures, training and tracking are in compliance with the requirements and procedures;
  • Maintain processes and documentation verifying service order completion prior to returning equipment to inventory;
  • Serve as the primary back up for Senior Depot Technicians;
  • Submit detailed Defective Tag summaries documenting actions taken towards the resolution of the repair process as real time as possible;
  • Escalate issues to Depot Management as outlined by Management, Quality Assurance/Control staff as applicable;
  • Assist Shipping and Receiving teams when required;
  • Continually update technical information and best practices concerning all hardware of computer repairs to the C3i Reference Library and other knowledge distribution channels;

Job Requirements:

  • Excellent oral and written communications skills in English;
  • Bachelor Degree in Information Technology, Business, related discipline, or equivalent combination of education and experience;
  • Computer hardware repair or computer support experience;
  • Excellent problem solving and troubleshooting skills (current Microsoft operating systems and Office applications);
  • Basic network knowledge of networks and network systems;
  • Attention to details;
  • Excellent organization skills – planning, prioritization, time management;

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Месторабота: София