Информация за работна оферта Client Support Technician, Информация за фирмата
Лице за контакти Весела Лачева
Публикувана на 01/01/1970
Информация за работа
Оферта Дистанционна работа
Категория ИТ - Адм. дейности и продажби
Работно време Подходящо за студенти
Публикувано 12/05/2022
Минимално образование Университет
Завършено образование
Минимален опит По-малък от година
Статут на работна оферта
Начало на публикуване 12/05/2022
Край на публикуване 12/25/2022
Кратко представяне

Abacus is a client-driven Managed Service Provider (MSP) that focuses on providing cutting-edge cloud services, along with award-winning customer support to our clients. In addition, we provide high-touch IT consulting services to meet the unique needs of the alternative investment industry and other demanding professional firms.
We support customers and their employees in achieving business goals via our fully integrated technology solutions. Although we specialize in technology solutions, we are a people-first company that invests in the long-term success of our employees as well. Therefore, we always encourage and look for out-of-the-box thinkers looking to grow their IT careers.

Job Description:

We have an exciting opportunity to join our fast-paced team as a Client Support Technician. We’re looking for tech enthusiasts that love solving complicated technical problems. In this role, your primary responsibility would be to prioritize and act on automatically generated system alerts alongside providing support via email and phone to our US client base during Bulgarian normal working hours, while documenting results in our ticketing system (ConnectWise).

The Client Support Technician will work in a team environment but will also need to be able to independently work to resolve all assigned system and client issues. This position requires professional interaction with a diverse clientele.


• Monitor alerting systems and prioritize and/or action accordingly based on system availability and/or performance.
• Provide outstanding technical support to our clients via phone, email, and/or remote login
• Update all work and time statuses via our ticketing system (ConnectWise) in a timely manner
• Troubleshoot system and client issues and document all steps up to a resolution
• Self-manage distributed workload and actively address ongoing tickets
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Serve as a point of contact for customers, vendors, and other third parties requesting assistance and support for Abacus products, services, and systems.
• Support all workstations, printers and peripheral client equipment

Requirements (Must Have):

• Minimum of 2+ years of IT support experience
• Experience administering Windows Server 2012/2016/2019
• Experience with ticketing systems
• Ability to troubleshoot user issues remotely
• Ability to communicate technical issues with non-technology related customers
• Knowledge of interconnectivity of Microsoft O365 Services when supporting clients
• Support and provide expertise of the evolving O365 suite of products
• In-depth understanding of Microsoft Support Process (opening tickets, troubleshooting, etc.)
• Must be able to collaborate with colleagues via ticketing system and knowledge base
• Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.)
• Create/Manage Active Directory accounts, groups & permissions
• Two-factor authentication applications experience
• Microsoft Exchange Administration
• Familiarity with Azure Active Directory
• Familiarity with Office 365 admin portal
• Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
• Mobile device management technologies (Intune and Xen Mobile)
• Understanding of networking concepts
• Troubleshoot DNS, DHCP and TCP/IP issues
• VMware vSphere
• Virtual server administration:
• Install, configure & manage print queues

Nice to Have:

• Ability to learn new technologies and systems quickly
• Experience working in financial services
• Candidates with a Microsoft Certification
• Ability to work through issues methodically
• Basic experience with policy management (Group Policy & Intune)


• No night shifts
• Competitive compensation
• Exposure to a diverse array of technologies
• Internal opportunities for career advancement
• Part of a team of experienced technicians that aim to deliver exceptional service
• Opportunities to further technical education through online courses
• Positive, friendly, supportive office environment
• Workplace perks such as snacks, wellness programs, and fun events

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