Allvotec stands for ‘all voice and technology’, a successful business delivering end-to-end services for partners across unified communications and technology services. With the UK’s largest independent IT & Communications field services capability and unrivalled 30 years’ experience of ICT delivery for partners, Allvotec helps run IT for customers of major services businesses including Systems Integrators, Outsourcers, Managed Service Providers and many others.

We are currently looking for an outstanding individual for the role of Account Support operating Monday-Friday, business hours.

What we offer:

• A great work environment 
• Development opportunities 
• Competitive pay
• Private medical care 
• Food and Flexi vouchers 
• Sports card
• Friendly and supportive team

Main focus of the role:
To provide administrative support to the Account Directors/Managers and customers on a daily basis; working closely with other departments within the Allvotec organization.  Establishing close customer relations ensuring the development of further opportunities for the business to grow. 

Key Responsibilities:

• Provide administration support to the Account Directors/Managers and to be a point of contract for their accounts for day to day and administration activities. 
• Logging Ops on CRM 
• Daily maintenance of CRM database 
• Ensuring renewal quotations are tracked and issued 90 days in advance to expiry 
• Production of quotations using in house commercial tools within 24-48 hours
• Obtaining quotations from subcontractors/suppliers within 48 hours
• Obtaining and processing Purchase Orders for both renewal and new business 
• To complete and process mandates for consultancy work and liaise with various departments/customers to ensure the work is carried out in the necessary timescales.
• Completion of SPSS and subcon paperwork
• To process all purchase orders for maintenance/consultancy/supply through to the contracts department in a timely manner 
• To assist with customer queries and manage them through the appropriate business departments 
• To perform Customer Inventory Reconciliations 
• To provide administrative reporting from CRM 
• To provide the Account Directors with contract/system information as and when required 
• Understanding of the contract renewal, sales procedure, and systems
• To professionally represent the company and maintain industry awareness
• To carry out all tasks reasonably requested promptly, in line with Allvotec procedures
• Ensure the Allvotec values are always applied: We think Customer, We do the right thing, We are committed, We deliver, Together we make the difference

Job requirements:

• Verbal and written English language skills are absolutely essential (our customers are all based in the UK)
• Commercial Awareness
• Customer Focused
• Positive, self-motivated, enthusiastic
• Detail Focused
• Team Player
• Dynamic
• Assertive
• Proven experience or desire to work in a customer service centre
• Good PC Skills including Microsoft Word, Excel, Outlook and Internet.
• Ability to effectively handle multiple tasks in a fast paced environment.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
• Organised, able to manage time effectively and prioritise tasks.
• Flexible and adaptable to meet changing business demands and working environments.
• Ability to listen to the customers and deal with any query or escalation effectively 

How to get in touch:
If you are interested in these exciting opportunities, please send us your CV. We’d like to see your English version.

Account Support, АЙ ЕС ДЖИ ТЕХНОЛОДЖИ ЕООД Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Езици: Английски

https://www.jobs.bg/job/5356265