Chaos is a worldwide leader in computer graphics. Our technology helps artists and designers create photoreal imagery and animation for design, television, and feature films. We’re shaping the future of creative storytelling and design with our research and development in material scanning and virtual reality. V-Ray, our Academy Award-winning renderer, is at the heart of our product portfolio, and works seamlessly within leading 3D software.

3D Support Specialist (V-Ray for SketchUp/Rhino)

Main responsibilities:

• Interact with customers via ticketing system, phone and remote desktop to provide and process information in response to inquiries related to V-Ray
• Participate actively in the company’s online forum discussions
• Take ownership of user problems, follow up on the status and communicate progress in a timely manner
• Diagnose, resolve, find alternative solutions of technical 3D issues
• Troubleshoot, investigate, improve client's projects
• Report software bugs in the internal bug-tracking system
• Research information in official product documentation, knowledge database, bug-tracking system, ticketing system, forums, and other internet resources
• Escalate customer requests to appropriate company departments/employees
• Stay current with company changes and software updates

Main requirements:

• Good knowledge and experience with SketchUp/Rhino
• Experience with V-Ray or any other render engine
• Fluency in English – ability to speak and write clearly and accurately
• Good logical, analytical and problem-solving skills
• Ability to learn, research, process new information relatively quickly
• Knowledge of customer service principles and practices is an advantage
• Experience with other render engines and AEC/DCC platforms is an advantage
• Submission of a 3D portfolio, demonstrating applicable skills is required
• Location: Hybrid (remote and on-site). Must be eligible and available to work in Sofia, Bulgaria (when necessary)

Why Chaos?

• Working for a globally recognized company for its cutting edge products and honored with Academy Award for its contribution to motion pictures
• Working alongside talented people in an environment which fosters learning and knowledge-sharing
• Supplemental health insurance
• Flexible working hours and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• Play and relax area in the office
• Special Discounts.

We welcome people who value teamwork, stick to their agreements and are curious to explore new ways for achieving mastery.

If you think your profile is a good match for this role at Chaos, just send us your resume and portfolio!

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Only short-listed candidates will be contacted.

Месторабота: София

Кандидатствай: https://www.jobs.bg/job/6285429