LEM – Life Energy Motion

A leading company in electrical measurement, LEM engineers the best solutions for energy and mobility, ensuring that our customers; systems are optimized, reliable and safe.
Our team of 1,500 people in over 15 countries is passionate about transforming technology potential into powerful solutions. We develop and recruit the best talents globally, working at the forefront of megatrends such as renewable energy, mobility, automation and digitalization. Listed on the SIX Swiss Exchange since 1986, the company's ticker symbol is LEHN.

Join us to help our customers and society accelerate the transition to a sustainable future.

We are looking for our team in Sofia for a Service Desk Engineer.
The person will be a part of our EMEA/US IS Service Desk with a goal to ensure a good service level to our users.

Main tasks will be to:
Provide front line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software.
Act as the first point of contact for Service desk support and assist Level II with more complex tickets.
Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams and a wide variety of 3rd party applications (Browsers, Windows family operating systems).
Provide troubleshooting and support for PCs, Laptops, Peripherals and Network devices.
Leverage Level 2 teammates for troubleshooting and procedural support.
Build and distribute application deployments.
Develop, maintain, and provide documentation for internal procedures and user guides.
Perform other IT duties as per assignment and support the team by being highly collaborative.

The profile needed is:
University degree in information technology or similar and good IT skills.
Microsoft windows desktop operating systems troubleshooting skills.
Microsoft office applications troubleshooting including Office 365.
Network, printer, mobile, and computer hardware troubleshooting skills.
Communication skills, problem solving mindset and desire to continue to learn and grow beyond the current role.
Experience using ServiceNow or any other ITSM solution and fluent English.

The offer:
Opportunity to be part of a dynamic, successful and continuously growing international company.
Continuous learning and development.
A friendly and open working environment.
Flexible working time.
Motivating remuneration and employee benefits.

Месторабота: София

Кандидатствай: https://www.jobs.bg/job/6656280