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Информация за работна оферта Account Manager Информация за фирмата
Лице за контакти Весела Лачева
Поща career@swu.bg
Публикувана на 01/01/1970
Информация за работа
Оферта Постоянна работа
Категория ИТ - Адм. дейности и продажби
Работно време Подходящо за студенти
Публикувано 06/25/2020
Изисквания
Минимално образование Университет
Завършено образование
Минимален опит По-малък от година
Статут на работна оферта
Начало на публикуване 06/25/2020
Край на публикуване 07/15/2020
Място
Кратко представяне

Do you enjoy the challenge and satisfaction that comes from helping clients to successfully implement software?

SellerCloud is seeking candidates that are passionate about the clients they serve and want to be part of a dynamic company and team. We are expanding due to rapid growth and have openings in our central Sofia, Bulgaria location.

SellerCloud is a US based Software-as-a-Service (SaaS) company and a leading e-commerce management system. As an Implementation Specialist, you will partner with clients that are just starting to use SellerCloud, as well as existing clients that need further assistance and lead our clients to successfully implement and use our solution. Your primary responsibility is to manage the client relationship from on boarding to the successful implementation of our software. We aim to partner with our clients to ensure their success.

We have a comprehensive training program for new employees. As your knowledge of our system grows, there is a lot of opportunity for career advancement within our organization.


Responsibilities:

- Evaluate and thoroughly assess client needs and develop workflows / configurations that support the client’s business processes
- Coordinate with clients to design project scope and objectives and ensure achievement of implementation within required time frame
- Provide training, and end-user support during and after the implementation process to enable optimal utilization of our software
- Test and troubleshoot final system setups
- Verbal communication with clients on a weekly basis during setup and initial implementation and provide premium support to clients
- Keep Set up Form up to date with progress of each account set up
- Escalate to TL any issues, frustrations or changes in client responsiveness related to account
- Ensure optimal level of client satisfaction at all times
- Obtain proper understanding of client’s needs and workflow through verbal communication
- Draft specifications for custom solutions including business and technical requirements
- Manage the entire delivery process for custom development work
- Test and troubleshoot all proposed changes and projects with the client
- Recommend improvements to all procedures and ensure optimal level of client satisfaction at all times.

Предпочитани умения

Requirements:

- Professional communication skills and fluent English C1-C2 (written and verbal)
- Strong interpersonal skills and a passion for providing exceptional service
- Ability to work as a team as well as independently
- Strong organizational and time management skills
- Analytical and critical thinking skills
- Ability to learn quickly and adapt to changes
- Availability to work a 16:00 - 00:00/ Monday-Friday
- Basic knowledge of MS Office suite
- Knowledge of e-commerce and a technical background are a plus


Benefits:

- On-job training
- Be part of a close knit, friendly and supportive team
- Enjoy positive working atmosphere
- Get ahead in your career with a growing company
- Additional Health insurance
- Annual medical checks
- Transportation benefit
- Gym Membership
- Food vouchers
- Refreshing drinks and snacks at the office
- Regular events

 

Ref.#: SIS
★★★★★ Account Manager, СелърКлауд Европа ЕООД

Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти

https://www.jobs.bg/job/5345503